Intercultural Communication Institute

4 | Tools of the Trade: Developing and Conducting Effective Diversity Training

This is a hands-on, application-based workshop that provides the most comprehensive and up-to-date methods and structure for designing and conducting powerful diversity training. Participants will gain knowledge, methods, and tools that are essential to designing and presenting effective, engaging diversity training that strengthens organizational performance.

Designed for
Human resource professionals, consultants, educators, community service staff, trainers, staff developers and other intercultural practitioners who are responsible for the design, delivery, and implementation of diversity training in corporations and other organizations. Participants in this workshop should have a basic knowledge of intercultural communication concepts as well as some experience with presentation and facilitation.

Recognize the dimensions of diversity and their impact in the workplace
Understand concepts underlying diversity training
Gain concepts, tools, and activities to design and present basic diversity training
Learn how to confront and deal with stereotypes and prejudice
Understand themselves as culturally diverse entities
Deal with the range of cultural norms and values in work groups
Learn to design training interventions

Learning Activities
These will include:

Individual assessment inventories
Lecturettes and group discussion
Participation in a variety of diversity training activities
Discussion of specific strategies for the audiences faced by participants

Faculty: Joy Hawkins and Anita Rowe

Joy Hawkins is the principal of Joy Hawkins & Associates, a Los Angeles-based consulting firm specializing in organization development, diversity and inclusion management, team development, change management, leadership development, and executive coaching. Joy has over twenty-five years of experience in organization consulting, training, and human resource management. She works with nonprofit and community service organizations and also with larger corporations to help clients address the complexities of today’s changing workplace, build individual and organizational competence, and develop more inclusive work environments.

Dr. Anita Rowe is a partner in Gardenswartz & Rowe, where for over twenty years she has helped a variety of regional and national clients manage change, handle stress, build productive and cohesive work teams, and create intercultural understanding and harmony in the workplace. She has helped clients such as Cox Communications, Starbucks, Shell, Boeing, and the IRS manage diversity and create cultures of inclusion. Together with Lee Gardenswartz, Anita has co-authored a series of articles and books on diversity themes, including Managing Diversity: A Complete Desk Reference and Planning Guide, The Managing Diversity Survival Guide, The Diversity Tool Kit, and Diverse Teams at Work. She is also a co-author of The Global Diversity Desk Reference: Managing an International Workforce.