8. Dealing with Difficult People, Difficult Issues, and Difficult Moments

March 12-14, 2019

Each one of us finds some people, some issues, and some moments to be more challenging than others. What exactly we find to be difficult can be very different depending on our personalities, our experience, our styles, or personal preferences. And, when educating people, it also depends on when and where we do our work, what it is we are trying to teach, and who (and why) they are in the classroom.

This highly interactive workshop will focus on strengthening participants’ skills and confidence by offering practical facilitation skills and effective approaches for classroom management, topic exploration, and experiential engagement. Topics covered in this workshop may include (depending on the needs and interests of the participants) facilitator’s tools, tips and tricks for dealing with challenging occasions, telling the difference between a difficulty that matters vs. ones that are just annoying, what it takes to be at our best under stress and pressure, empathy, humor, and other secret weapons of effective facilitation, and dealing with facts when facts don’t matter.

Tatyana Fertelmeyster cross cultural communication strategies

Tatyana Fertelmeyster is a founder and principal of Connecting Differences, LLC, a boutique consulting company specializing in helping diverse teams and organizations to build trust, improve communication, and leverage differences to achieve sustainable results in productivity, innovation, and customer experience. She is a Licensed Clinical Professional Counselor with special expertise in working with complex inter-group and intra-group dynamics, change management, and challenging interpersonal relationships. In addition, Tatyana holds an MA in Journalism from Moscow State University (Russia) and an MA in Guidance and Counseling from Northeastern Illinois University (Chicago, USA). She is a faculty member at the Summer, Winter, and Qatar Institutes for Intercultural Communication and a past president of SIETAR USA (Society for Intercultural Education, Training, and Research). She proudly carries two informal titles awarded to her by clients – Chief Clarity Officer and Black Belt of Facilitation.